Refunds & Return Policy
Midwest Best Beef provides the highest quality Angus beef directly from our family’s farm to your family’s home.
We inspect and package each order by hand with care. If you are not satisfied with your purchase and wish to return it, please contact us within 48 hours of receiving your package, and we will work to resolve the issue.
Your products should be frozen or cool to the touch at the time of arrival (below 40º F measured with a food thermometer). Place your beef into the freezer immediately upon receiving and inspecting your package. If your products do not feel cool to the touch upon arrival or feel your order is compromised in any way, please notify us within 48 hours by emailing us at order@midwestbestbeef.com.
Perishable Products
Since we ship perishable products, we are unable to accept your return. Please review your order and receipt carefully, and if any changes need to be made, please contact us immediately.
If you are not completely satisfied with your beef, please contact us at order@midwestbestbeef.com within 48 hours of receiving your delivery. We will happily review your order and offer an appropriate resolution. This may include a replacement of the product in question or credit towards your next order. We’re sorry, but we are unable to offer cash refunds.
Incorrect Delivery
Since our product is perishable, we cannot guarantee the condition of the package if the address is entered incorrectly, not updated prior to the invoice date, or if it is altered during delivery.
Midwest Best Beef is not responsible for damage to the products if someone is unable to accept the shipment at the time of delivery. We do not require a signature to ensure your product arrives in a timely manner, but we recommend placing your beef in the freezer immediately upon receiving your package. Damage to the products due to an incorrect or incomplete address can not be compensated.
When placing your order, please enter your shipping address carefully and review your invoice for any errors. If you incorrectly enter the shipping address when the order was placed, please email order@midwestbestbeef.com immediately to correct your order. If your package needs to be left at a specific location, please add instructions to the notes section at checkout or email us to update the address instructions.
